FAQ
Q: 1. Are you a manufacturer or a trading company?
A: We are a manufacturer with 30 years of design and production experience, located in Dalian, China.
Q: 2. Can you provide design services?
A: Our company has over 30 years of design and production expertise, having manufactured over 100 distinct tank designs. Our engineers can provide custom designs and drawings based on your requirements.
Q: 3. How do you ensure product quality?
A: First, we implement full-process quality control: Our engineering team interprets drawings to ensure accurate production starting points.
Second, we use premium materials compliant with GB, JIS, and ASTM standards, providing material quality certificates to clients.
Third, our professional quality inspection team consists of members with over ten years of experience, including two who previously worked for three years in a Japanese quality control team. Products undergo rigorous inspection throughout production.
Fourth, we employ premium packaging to protect finished goods, ensuring safe delivery to clients.
Q: 4. What delivery terms do you offer?
A: We provide terms including EXW, FOB, CIF, CFR, DAP, and DDP.
Q: 5. What is the minimum order quantity?
A: Minimum order quantity: 1 set. For special order requirements, please contact us anytime.
Q: 6. How long does it take to receive a quote?
A: Detailed quotations are provided within 48 hours after design requirements are confirmed.
Q: 7. Where is your company located?
A: We are based in Dalian City, northeastern China, a port city.
Q: 8. Where is the loading port?
A: Shipments depart from Dalian Port (local port). Dalian Port is an international port with multiple shipping routes connecting to ports across Asia, Europe, the Americas, and Africa.
Q: 9. Can you assist with product requests not listed on your website?
A: Yes, we consistently offer customization services.
Q: 10. What is the delivery lead time for your products?
A: Standard products typically ship within 7-10 days. Customized or certified products generally require over 30 days based on actual circumstances.
Q: 11. What quality certifications does your company hold?
A: We are ISO-certified, TUV-certified, and recognized as an Excellent Supplier by Huace Certification. Multiple products have obtained UN certification issued by CCS. Our company has also been awarded the High-Tech Enterprise Certificate by the Chinese government.
Q: 12. Do you maintain stock inventory?
A: We hold semi-finished stock for our standard stainless steel tanks, enabling delivery within 7-10 days.
Q: 13. What is the warranty period?
A: The warranty period is one year, but our service support extends for the product's entire lifespan.
Q: 14. To which countries do you export?
A: To date, we have exported to 20 countries including Japan, Singapore, Canada, UAE, USA, and various European nations.
Q: 15. How are shipping costs calculated?
A: We will confirm pricing with our freight forwarder based on the destination port and your tank dimensions.
Q: 16. What is your best quotation?
A: Our product pricing is calculated based on market raw material costs and product design. Rest assured, as a manufacturing facility, we provide the highest quality products and services at the most competitive rates.
Q: 17. What are your main products?
A: We primarily manufacture various stainless steel production/storage/transportation tanks, stainless steel frames/pallets, collapsible containers, and custom stainless steel pipe fittings etc. We offer design solutions tailored to customer requirements. Tank capacity, dimensions, shape, material, thickness, surface treatment, and valve configurations can all be customized based on material properties and process needs. OEM and ODM orders are welcome.
Q: 18. Can these tanks withstand outdoor environments with extreme heat or cold?
A: Yes. Stainless steel offers high corrosion resistance and withstands high temperatures. Many of our customers use these tanks outdoors, and they remain unaffected even in conditions of strong winds and heavy snow.